Last updated:  May 2026

This document governs the use of the website www.makhoulswimwear.com (hereinafter, the "website"), owned by:

Owner: Makhoul Swimwear S.L.
Tax ID: B13684543
Registered address: C/ 3 de Abril de 1979, nº21 – Local 2 35650, El Cotillo, La Oliva, Las Palmas, Spain
Email: info@makhoulswimwear.com

By accessing, browsing or making purchases through the website, the user declares having read, understood and fully accepted these Terms and Conditions, as well as any other complementary policies that may apply, such as the Privacy Policy and Cookie Policy.

1. Purpose of the contract and acceptance

These Terms and Conditions aim to regulate the relationship between Makhoul Swimwear, S.L. and the user regarding access, browsing, registration and acquisition of products through the website.

Acceptance of these terms is formalized by checking the verification box during the purchase process, with the same legal value as a handwritten signature.

2. Website access and user responsibility

Access to the website is free and open. To make purchases or receive commercial communications, it will be necessary to complete the enabled forms and accept the corresponding legal conditions.

The user undertakes to use the website in a lawful, respectful manner and in accordance with current legislation. The following is expressly prohibited:

• Providing false or inaccurate data.
• Identity theft.
• Introducing viruses or malicious software.
• Using the website for fraudulent or unauthorized purposes.

3. Product and pricing information

At Makhoul Swimwear we strive to keep the website information accurate and up-to-date, although involuntary errors may exist. The images may not accurately reflect the color or finish of the final product.

We reserve the right to modify without prior notice prices, descriptions and product availability, as well as to remove items from the catalog.

4. Order control and billing

Makhoul Swimwear reserves the right to reject orders deemed fraudulent or anomalous, limit purchase quantities per user, address or country, and control sales according to commercial criteria.

It is the user's responsibility to keep account and billing information up to date.

5. Electronic contracting

The purchase process involves the formalization of an electronic contract in accordance with applicable legislation. The contract is considered concluded when the user receives order confirmation.

Acceptance of these terms through the verification checkbox has the same legal value as a handwritten signature.

6. Purchase modality

Purchases on this website are made exclusively under direct sale modality. Sales under reservation model (pre-order) may only be allowed when available during campaign launches or Black Friday.

7. Shipping and delivery

At Makhoul Swimwear we work to ensure orders arrive as soon as possible and in perfect condition. The process is explained below:

Processing time

• Orders are prepared within 1 to 5 business days from confirmation.
• If the user makes the purchase during special campaigns such as sales, collection launches or Black Friday, processing could be delayed up to 10 business days due to order volume.

Shipping method

• To guarantee timely delivery, shipments are made through Correos (official postal service in Spain).
• For international orders, shipping is managed through courier companies associated with Correos in the destination country.

Tracking number

Once the order has left our warehouse, the user will receive an email with the tracking number. The shipping status can be checked on the Correos website and through the Shopify Shop App.

Estimated delivery times

Destination Estimated delivery time

• Canary Islands: 3 to 5 business days
• Peninsula (Spain): 7 to 10 business days
• European Union: 10 to 15 business days
• Rest of the world: 10 to 20 business days

These timeframes begin once the tracking number has been issued and sent to the customer. Delivery times may vary due to circumstances beyond the reasonable control of Makhoul Swimwear, including but not limited to customs clearance procedures, air traffic disruptions, or adverse weather conditions. In the event of a significant delivery delay, the customer may contact info@makhoulswimwear.com for further assistance.

If the shipment tracking shows the order as delivered but the customer has not received it, the customer must contact Makhoul Swimwear as soon as possible by emailing info@makhoulswimwear.com, including the order number in the subject line together with a detailed explanation of the issue.

This communication must be made within a maximum period of 14 calendar days from the delivery date shown in the shipment tracking. After this period, Makhoul Swimwear will not be able to accept claims related to orders marked as delivered by the shipping carrier.

Receipt and Transport Damage

Makhoul Swimwear exercises the utmost care in the preparation and shipment of all orders. Upon delivery, the user is advised to verify the condition of the package.

If, at the time of delivery, the package shows visible signs of deterioration such as openings, tears, impacts, moisture, stains, damaged packaging, or any other anomaly that may compromise the condition of the order, the customer must refuse delivery and not accept the package. The customer must also contact Makhoul Swimwear as soon as possible and, in any case, within the first 12 hours from the delivery attempt, by emailing info@makhoulswimwear.com and including the order number in the subject line, together with a detailed description of the condition of the package upon delivery. This communication will allow us to manage the issue with the shipping carrier promptly and proceed with sending a new package in perfect condition.

If upon opening the package the product is found to be defective or incorrect, the user should write to info@makhoulswimwear.com within a maximum period of 14 calendar days from receipt, attaching photographs or video of the product's condition if deemed necessary. After this period, we will understand that the order was received in perfect condition.

8. Customs and taxation

Makhoul Swimwear is headquartered in the Canary Islands, a territory with a different tax regime from the rest of Spain and the European Union. Therefore:

• Purchases made from Peninsula, Balearic Islands, Ceuta, Melilla or EU countries may be subject to import VAT, customs duties or other expenses derived from customs clearance.
• These costs are not included in the product price or shipping costs, and must be borne by the user.

It is recommended to consult with local customs authorities before making a purchase if the user has doubts about possible additional charges.

9. Returns

The user may return products within 14 calendar days from receipt of the order, without needing to justify the reason.

For a return to be accepted, the items must be in perfect condition, with the hygienic liner intact and the original packaging. Returns will not be accepted in the following cases:

• Used, washed or damaged products
• Personalized items
• Items whose hygienic protection (adhesive liner) has been removed, tampered with or is missing
• Items purchased with discount due to stock liquidation, including Black Friday campaigns
  

How to request a return?

The user may request a return by accessing their order and selecting the available return option.

Within the order, the user must select the products they wish to return and confirm the request. Once submitted, the user will receive an automatic communication confirming receipt of the request.

Approval and shipment

The request will be reviewed by the Makhoul Swimwear team. Once approved, the user will receive an email with the shipping instructions and the corresponding address depending on whether the shipment is from the Canary Islands or from the rest of Spain and Europe.

• Returns from the Canary Islands: Makhoul Swimwear C/ 3 de Abril de 1979 nº21 35650 El Cotillo, Las Palmas – Spain Tax ID B13684543
• Returns from the rest of Spain and Europe: Makhoul Swimwear Passeig de Torras i Bages, 29 Sant Andreu – P.O. Box 13195 08030 Barcelona – Spain Tax ID B13684543

The package must include a note with the full name and order number.

If the user is returning from Spain, the shipment must be sent via Correos using the certified letter modality. If the user is outside Spain, a courier service with a mandatory tracking number must be used. Once the shipment has been made, the user must send the proof of postage to info@makhoulswimwear.com.

The shipping costs associated with the return are entirely borne by the user. The package containing the item to be returned is the user's responsibility until it is received at our facilities. Makhoul Swimwear is not responsible for losses, damage or incidents during transport, which must be handled by the user directly with the shipping company they have selected. Under no circumstances will shipping costs, customs costs or the value of the products be assumed in the event of an incident.

Reception and validation

Once the package is received, Makhoul Swimwear will proceed to inspect the products. If they meet the established conditions, the return will be approved and the user will be notified by email.

Refund

The refund will be processed through the same payment method used for the purchase, within a maximum period of 14 calendar days from confirmation of the return.

10. Exchanges

Prior communication

To request an exchange, the user must contact Makhoul Swimwear in advance by sending an email to info@makhoulswimwear.com, stating the order number, the item to be exchanged and the new model or size requested.

Once the request is received, the customer service team will respond within an estimated 24 to 72 hours with instructions to proceed with the process. During high demand periods such as collection launches or special campaigns (for example, Black Friday), response time may extend up to 5 business days.

Item shipment

After confirmation, the user must send the package to the indicated address, which will vary depending on the origin of the shipment:

• Shipments from the Canary Islands: Makhoul Swimwear C/ 3 de Abril de 1979, nº21 – Local 2 35650 El Cotillo, Las Palmas, Spain Tax ID B13684543
• Shipments from mainland Spain or the rest of Europe: Makhoul Swimwear Passeig de Torras i Bages, 29 Sant Andreu – P.O. Box 13195 08030 Barcelona – Spain Tax ID B13684543

The package must include a note with the full name, order number and the item requested in the exchange.

For shipments from Spain, it is recommended to use Correos in certified letter modality. For shipments from the rest of Europe or international shipments, a service with a tracking number must be used. Once the shipment has been made, the proof of postage must be sent to info@makhoulswimwear.com.

The responsibility for shipping the product to be exchanged lies with the user until it is received at our facilities. Makhoul Swimwear is not responsible for incidents during transport, nor will it assume shipping costs, customs costs or possible losses or damage.

Exchange management

Once the package is received, Makhoul Swimwear will check the condition of the item to be exchanged. If it meets the established conditions, the new requested item will be shipped, subject to stock availability.

For the exchange to be accepted, the items must be in perfect condition, with their original packaging and with the hygienic protection (adhesive liner) intact. Exchanges will not be accepted in the following cases:

• Used, washed or damaged products
• Personalized items
• Items whose hygienic protection (adhesive liner) has been removed, tampered with or is missing
• Items purchased with discount due to stock liquidation (including Black Friday campaigns)
  

11. Data protection

Makhoul Swimwear, S.L. processes personal data in accordance with the General Data Protection Regulation (GDPR) and Spanish LOPDGDD. 

For more information about what data is processed, for what purposes, and how the user can exercise their rights (access, rectification, cancellation, opposition, portability and limitation), the Privacy Policy should be consulted.

The user may exercise their rights by writing to: info@makhoulswimwear.com

12. Terms review

Makhoul Swimwear reserves the right to modify these Terms and Conditions at any time to adapt them to legal, operational or service changes.

The last update date will always be indicated at the beginning of the document. In case of relevant modifications, users will be notified through the website or by electronic means.

13. Intellectual and industrial property

All website content (texts, images, logos, videos, designs, code) is the property of Makhoul Swimwear, S.L. or authorized third parties. Their use without express authorization is prohibited.

14. User responsibility

The user undertakes to use the website in a lawful and respectful manner. The following is not permitted:

• Introducing malicious software.
• Making false purchases or with intent to resell.
• Violating website security.

15. Force majeure

We will not be responsible for non-compliance due to causes beyond our control (natural phenomena, strikes, pandemics, blockades, among others). In such cases, contract execution may be temporarily suspended.

16. Applicable law and jurisdiction

These Terms and Conditions are governed by Spanish law. In case of conflict, the parties submit to the Courts and Tribunals of Puerto del Rosario, Fuerteventura, unless consumer regulations provide for another jurisdiction.

17. Contact

If the user has questions about these terms and conditions they may write to:

Makhoul Swimwear
Address: c/ 3 de Abril de 1979, nº21 – Local 2, El Cotillo, La Oliva, Las Palmas, 35650, Spain
Email: info@makhoulswimwear.com