Terms and Conditions of Makhoul Swimwear

Last updated:  May 2025

This document governs the use of the website www.makhoulswimwear.com (hereinafter, the "website"), owned by:

Owner: Makhoul Swimwear S.L.
Tax ID: B13684543
Registered address: 3 de Abril de 1979, nº21 – Local 2, El Cotillo, La Oliva, Las Palmas, 35650, Spain
Email: info@makhoulswimwear.com

By accessing, browsing or making purchases through the website, the user declares having read, understood and fully accepted these Terms and Conditions, as well as any other complementary policies that may apply, such as the Privacy Policy and Cookie Policy.

1. Purpose of the contract and acceptance

These Terms and Conditions aim to regulate the relationship between Makhoul Swimwear, S.L. and the user regarding access, browsing, registration and acquisition of products through the website.

Acceptance of these terms is formalized by checking the verification box during the purchase process, with the same legal value as a handwritten signature.

2. Website access and user responsibility

Access to the website is free and open. To make purchases or receive commercial communications, it will be necessary to complete the enabled forms and accept the corresponding legal conditions.

The user undertakes to use the website in a lawful, respectful manner and in accordance with current legislation. The following is expressly prohibited:

• Providing false or inaccurate data.
• Identity theft.
• Introducing viruses or malicious software.
• Using the website for fraudulent or unauthorized purposes.

3. Product and pricing information

At Makhoul Swimwear we strive to keep the website information accurate and up-to-date, although involuntary errors may exist. The images may not accurately reflect the color or finish of the final product.

We reserve the right to modify without prior notice prices, descriptions and product availability, as well as to remove items from the catalog.

4. Order control and billing

Makhoul Swimwear reserves the right to reject orders deemed fraudulent or anomalous, limit purchase quantities per user, address or country, and control sales according to commercial criteria.

It is the user's responsibility to keep account and billing information up to date.

5. Electronic contracting

The purchase process involves the formalization of an electronic contract in accordance with applicable legislation. The contract is considered concluded when the user receives order confirmation.

Acceptance of these terms through the verification checkbox has the same legal value as a handwritten signature.

6. Purchase modality

Purchases on this website are made exclusively under direct sale modality. Sales under reservation model (pre-order) may only be allowed when available during campaign launches or Black Friday.

7. Shipping and delivery

At Makhoul Swimwear we work to ensure orders arrive as soon as possible and in perfect condition. The process is explained below:

Processing time

• Orders are prepared within 1 to 5 business days from confirmation.
• If the user makes the purchase during special campaigns such as sales, collection launches or Black Friday, processing could be delayed up to 10 business days due to order volume.

Shipping method

• To guarantee timely delivery, shipments are made through Correos (official postal service in Spain).
• For international orders, shipping is managed through courier companies associated with Correos in the destination country.

Tracking number

Once the order has left our warehouse, the user will receive an email with the tracking number. The shipping status can be checked at: https://www.correos.es/ss/Satellite/site/aplicacion-localizador_envios

Estimated delivery times

These timeframes begin counting from when the user receives the tracking number. They may vary due to reasons beyond Makhoul's control, such as customs delays, air traffic or weather conditions.

Incidents and customer service

If the user experiences a significant delay or detects any problem with delivery, they may write to info@makhoulswimwear.com or use the contact form on the website.

Important: Makhoul Swimwear is not responsible for delays caused by Correos or its associated transport companies in other countries.

8. Customs and taxation

Makhoul Swimwear is headquartered in the Canary Islands, a territory with a different tax regime from the rest of Spain and the European Union. Therefore:

• Purchases made from Peninsula, Balearic Islands, Ceuta, Melilla or EU countries may be subject to import VAT, customs duties or other expenses derived from customs clearance.
• These costs are not included in the product price or shipping costs, and must be borne by the user.

It is recommended to consult with local customs authorities before making a purchase if the user has doubts about possible additional charges.

9. Returns

The user may return products within 14 calendar days from receipt of the order, without needing to justify the reason.

To make a return, items must be in perfect condition, include the hygienic liner and original packaging. Returns will not be accepted in the following cases:

• Used, washed or damaged products.
• Personalized items.
• Items whose hygienic protection (adhesive liner) has been removed, tampered with or is missing.
• Items purchased with discount due to stock liquidation (including Black Friday campaigns).

Return costs are borne by the user. For international orders, the user also bears possible customs or customs management costs.

Refunds will be made within up to 14 days from receipt of the returned product in perfect condition.

10. Exchanges and returns

To request an exchange or return, the user must:

1. Prior communication

To initiate an exchange or return process, the user must send an email to info@makhoulswimwear.com stating the following information: full name, purchase date, order number, item to exchange and/or item to return.

The customer service team will respond to the request within an estimated 24 to 72 hours. During high demand periods such as collection launches or special campaigns response time may extend up to 5 business days.

2. Item shipment

The user must send the package to:

Makhoul Swimwear S.L.
Address: 3 de Abril de 1979, nº21 – Local 2, El Cotillo, La Oliva, Las Palmas, 35650, Spain

If the user is in Spain, it is recommended to ship via Correos using the "Certified Letter" modality, which includes tracking number. If the user is outside Spain, they must use a courier service with mandatory tracking number.

It is important that the user clearly indicates to the courier company that the shipment corresponds to an exchange and/or return. Additionally, it is recommended to include a written note inside the package with the following information:

• Full name.
• Order number.
• Original item reference and requested exchange item.

Once the shipment is made, the user will receive a receipt with the tracking number. An email should be sent to info@makhoulswimwear.com attaching an image of said receipt.

3. Product reception and resolution

Once the item is received at the store and has passed the quality control process, we will proceed as follows:

• For returns: the user will be asked for their bank account number and account holder name to process the refund. The process may take up to 14 days from receipt of the item.
• For exchanges: the user will receive a confirmation email with a purchase code equivalent to the amount of the product to be exchanged. The user may use said code when making a new purchase at www.makhoulswimwear.com. Simply select the desired items and apply the code during the payment process.

11. Data protection

Makhoul Swimwear, S.L. processes personal data in accordance with the General Data Protection Regulation (GDPR) and Spanish LOPDGDD.

For more information about what data is processed, for what purposes, and how the user can exercise their rights (access, rectification, cancellation, opposition, portability and limitation), the Privacy Policy should be consulted.

The user may exercise their rights by writing to: info@makhoulswimwear.com

12. Terms review

Makhoul Swimwear reserves the right to modify these Terms and Conditions at any time to adapt them to legal, operational or service changes.

The last update date will always be indicated at the beginning of the document. In case of relevant modifications, users will be notified through the website or by electronic means.

13. Intellectual and industrial property

All website content (texts, images, logos, videos, designs, code) is the property of Makhoul Swimwear, S.L. or authorized third parties. Their use without express authorization is prohibited.

14. User responsibility

The user undertakes to use the website in a lawful and respectful manner. The following is not permitted:

• Introducing malicious software.
• Making false purchases or with intent to resell.
• Violating website security.

15. Force majeure

We will not be responsible for non-compliance due to causes beyond our control (natural phenomena, strikes, pandemics, blockades, among others). In such cases, contract execution may be temporarily suspended.

16. Applicable law and jurisdiction

These Terms and Conditions are governed by Spanish law. In case of conflict, the parties submit to the Courts and Tribunals of Puerto del Rosario, Fuerteventura, unless consumer regulations provide for another jurisdiction.

17. Contact

If the user has questions about these terms and conditions they may write to:

Makhoul Swimwear
Address: 3 de Abril de 1979, nº21 – Local 2, El Cotillo, La Oliva, Las Palmas, 35650, Spain
Email: info@makhoulswimwear.com