TERMS AND CONDITIONS
CUSTOMS
IN THE CANARY ISLANDS THERE IS A DIFFERENT TAX REGIME TO THAT OF THE MAINLAND AND EUROPE AND SINCE 1/7/2021 A NEW EUROPEAN REGULATION CAME INTO FORCE WICH ESTABLISHES THAT ALL GOODS BROUGHT INTO THE SPANISH MAINLAND, THE BALEARIC ISLANDS AND THE EUROPEAN UNION FROM THE CANARY ISLANDS, CEUTA AND MELILLA ARE SUBJECT TO IMPORT PROCESSING AND THEREFORE TO THE PAYMENT OF IMPORTA VAT.
FOR THIS REASON, MAKHOUL SWIMWEAR, S.L. DOES NOT ASSUME LIABILITY FOR ANY ADDITIONAL CUSTOMS EXPENSES THAT COULD TAKE PLACE WHEN DELIVERING OUTSIDE THE CANARY ISLANDS. THIS COST WOULD BE COVERED BY THE CLIENT.
SHIPPING AND DELIVERY
ORDER PROCESSING TIME IS 1 TO 5 DAYS.
IF YOUR PURCHASE TOOK PLACE DURING A SALES CAMPAIGN OR ANY OTHER SPECIAL PROMOTION, PLEASE KEEP IN MIND THAT PROCESSING YOUR ORDER MIGHT TAKE A BIT LONGER THAN NORMAL, UP TO 10 BUSINESS DAYS.
TO GUARANTEE THE SAFE ARRIVAL OF YOUR ORDER WITHIN THE ESTIMATED TIMES, MAKHOUL SWIMWEAR DELIVERS VIA CORREOS, THE COURIER COMPANY OF OUR CHOICE AND IN CHARGE OF THE NATIONAL SHIPPING OF OUR PRODUCTS. IN THE CASE OF INTERNATIONAL ORDERS, SHIPPING AND DELIVERY WILL BE UNDERTAKEN BY A DIFFERENT COURIER ASSOCIATED WITH CORREOS ABROAD.
ONCE THE PARCEL WITH YOUR ORDER HAS LEFT OUR WAREHOUSE, WE WILL SEND YOU AN EMAIL WITH YOUR TRACKING NUMBER. YOU CAN CHECK THE STATUS OF YOUR ORDER WITH THE TRACKING NUMBER ON THE FOLLOWING LINK:
THERE IS AN ESTIMATED TIME OF DELIVERY TO BE EXPECTED AFTER YOU RECEIVE THE TRACKING NUMBER ON YOUR EMAIL.
- ESTIMATED DELIVERY TIME WITHIN THE CANARY ISLANDS: ARRIVES IN 3-5 BUSINESS DAYS
- ESTIMATED DELIVERY TIME TO MAINLAND SPAIN: ARRIVES IN 7-10 WORKING DAYS
- ESTIMATED DELIVERY TIME WITHIN THE EUROPEAN UNION: ARRIVES IN 10-15 BUSINESS DAYS
- ESTIMATED DELIVERY TIME FOR INTERNATIONAL DESTINATIONS: ARRIVES IN 10-20 BUSINESS DAYS
IF YOU ENCOUNTER ANY DELAY OR PROBLEM ON YOUR ORDER, PLEASE LET OUR CUSTOMER SERVICE DEPARTMENT KNOW BY USING THE CONTACT FORM AVAILABLE ON OUR WEBSITE, OR BY SENDING US AN EMAIL EXPLAINING THE ISSUE TO MAKHOULSWIMWEAR@GMAIL.COM
MAKHOUL SWIMWEAR WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY ON THE DELIVERY ON THE PART OF CORREOS OR ITS ASSOCIATED COURIER COMPANIES IN OTHER COUNTRIES.
BLACK FRIDAY
WE DO NOT ACCEPT EXCHANGES AND/OR RETURNS OF ITEMS PURCHASED AT A DISCOUNT DUE TO STOCK CLEARANCE.
ORDERS MAY TAKE LONGER THAN USUAL TO BE PROCESSED.
REPLIES TO EMAILS TAKE LONGER THAN USUAL. FROM 1 TO 5 DAYS.
RETURNS AND EXCHANGES
MAKHOUL SWIMWEAR ACCEPTS EXCHANGES AND RETURNS OF ALL ITEMS THAT HAVE BEEN PURCHASED WITHOUT DISCOUNT OR SPECIAL PROMOTIONS. IN SALES CAMPAIGN OR SPECIAL PROMOTIONS ONLY CHANGES OF MODEL OR SIZE ARE ACCEPTED BUT NO RETURNS. DURING THE BLACK FRIDAY CAMPAIGN WE DO NOT ACCEPT EXCHANGES OR RETURNS DUE TO STOCK CLEARANCE.
FOR A RETURN OR EXCHANGE TO BE VALID, THE ARTICLE NEEDS TO BE DELIVERED TO US IN PRISTINE CONDITION AND THE SAME WAY IT WAS PURCHASED, WITH ITS TAGS, HYGIENIC LINER, BAG, ETC.
RETURNS AND EXCHANGES WON’T BE ISSUED FOR ARTICLES THAT HAVE BEEN ALTERED, WASHED, USED OR DAMAGED IN ANY WAY DUE TO INCORRECT USE.
BEFORE YOUR PURCHASE, WE SUGGEST YOU TAKE A LOOK AT OUR SIZE CHART TO ENSURE YOU PICK THE RIGHT DESIGN AND SIZE. IN CASE OF ANY DOUBT, OUR CUSTOMER SERVICE DEPARTMENT WILL BE GLAD TO HELP.
YOU CAN CONTACT US SPECIFYING THE DESIGNS YOU ARE INTERESTED IN, AS WELL AS YOUR BUST OR PANTS SIZE AS NEEDED.
RESPONSES TO EMAILS TAKE 24 TO 72 HOURS. IN TIMES OF HIGH DEMAND SUCH AS COLLECTION LAUNCHES AND BLACK FRIDAY IT CAN TAKE UP TO 5 DAYS.
RETURNS AND EXCHANGES OF ARTICLES PURCHASED IN OUR ONLINE STORE WILL BE ACCEPTED UP UNTIL 15 DAYS AFTER THE ORDER HAS BEEN DELIVERED TO THE CLIENT.
BOTH IN RETURNING AND EXCHANGING, SHIPPING COSTS WILL BE COVERED BY THE CLIENT.
OUR ADDRESS IS:
MAKHOUL SWIMWEAR, C/ 3 DE ABRIL DE 1979 Nº21, 35650 EL COTILLO, LAS PALMAS, ESPAÑA.
TO MAKE A EXCHANGE
IF YOU’D LIKE TO EXCHANGE AN ARTICLE PLEASE SEND US AN EMAIL TO MAKHOULSWIMWEAR@GMAIL.COM OR VIA THE CONTACT FORM AVAILABLE ON OUR WEB SITE WITH THE FOLLOWING INFORMATION:
FULL NAME
ORDER NUMBER
DATE OF PURCHASE
REFERENCE AND SIZE OF THE ARTICLE YOU’D LIKE TO EXCHANGE
REFERENCE AND SIZE OF THE ARTICLE YOU’D LIKE TO RECEIVE
RESPONSES TO EMAILS TAKE 24 TO 72 HOURS. IN TIMES OF HIGH DEMAND SUCH AS COLLECTION LAUNCHES AND BLACK FRIDAY IT CAN TAKE UP TO 5 DAYS.
IF YOU ARE IN SPAIN, WE RECOMMEND YOU TO SEND ARTICLES VIA CORREOS. ONCE YOU FIND YOURSELF AT THE CORREOS OFFICE, YOU WILL HAVE TO CHOOSE A SHIPPING METHOD. WE RECOMMEND THE OPTION “CARTA CERTIFICADA”. AFTER PAYMENT, YOU WILL RECEIVE AN INVOICE WITH THE TRACKING NUMBER. PLEASE SEND US AN EMAIL WITH AN ATTACHED PICTURE OF IT.
IF YOU ARE NOT IN SPAIN, WE RECOMMEND YOU TO SEND THE PARCEL WITH A TRACKING NUMBER.
PLEASE, SPECIFY TO THE COURIER COMPANY THAT IT IS AN EXCHANGE AND ENCLOSE A NOTE INSIDE THE PARCEL DETAILING THE EXCHANGE, ORDER NUMBER AND NAME.
ONCE YOUR ARTICLE ARRIVES AT OUR STUDIO AND AS SOON AS IT HAS PASSED THE QUALITY EVALUATION PROCEDURE, WE WILL SEND AN EMAIL INFORMING YOU THAT WE HAVE RECEIVED THE EXCHANGE WITH A DISCOUNT CODE EQUIVALENT TO THE PRODUCT(S) YOU WISH TO EXCHANGE. YOU MUST ENTER THE WEBSITE AND SELECT THE PRODUCTS YOU WANT TO RECEIVE, THEN IN THE PAYMENT GATEWAY ENTER THE DISCOUNT CODE.
IF THE CHOSEN ARTICLE IS ALREADY SOLD OUT WHEN YOU ARE TRYING TO EXCHANGE IT, DON’T WORRY, YOU WILL STILL BE ABLE TO CHOOSE FROM OTHER AVAILABLE ARTICLES ON OUR WEBSITE.
OUR ADDRESS IS:
MAKHOUL SWIMWEAR
CIF: B13684543
C/ 3 DE ABRIL DE 1979 21, LOCAL 2.
35650 EL COTILLO
LAS PALMAS
ESPAÑA
TO MAKE A RETURN
IF YOU’D LIKE TO RETURN AN ARTICLE, PLEASE SEND US AN EMAIL TO MAKHOULSWIMWEAR@GMAIL.COM OR VIA THE CONTACT FORM AVAILABLE ON OUR WEB SITE WITH THE FOLLOWING INFORMATION:
FULL NAME
ORDER NUMBER
DATE OF PURCHASE
REFERENCE AND SIZE OF THE ARTICLE YOU’D LIKE TO RETURN
RESPONSES TO EMAILS TAKE 24 TO 72 HOURS. IN TIMES OF HIGH DEMAND SUCH AS COLLECTION LAUNCHES AND BLACK FRIDAY IT CAN TAKE UP TO 5 DAYS.
IF YOU’D LIKE TO RETURN AN ARTICLE FROM SPAIN, WE RECOMMEND YOU TO RETURN ARTICLES VIA CORREOS. ONCE YOU FIND YOURSELF AT THE CORREOS OFFICE, YOU’LL HAVE TO CHOOSE A SHIPPING METHOD. WE RECOMMEND THE OPTION “CARTA CERTIFICADA”. AFTER PAYMENT, YOU WILL RECEIVE AN INVOICE WITH THE TRACKING NUMBER. PLEASE SEND US AN EMAIL WITH AN ATTACHED PICTURE OF IT.
IF YOU ARE NOT IN SPAIN, WE RECOMMEND YOU TO SEND THE PARCEL WITH A TRACKING NUMBER.
PLEASE, SPECIFY TO THE COURIER COMPANY THAT IT IS A RETURN AND ENCLOSE A NOTE INSIDE THE PARCEL DETAILING THE RETURN, ORDER NUMBER AND NAME.
ONCE YOUR ARTICLE ARRIVES AT OUR STUDIO AND AS SOON AS IT HAS PASSED THE QUALITY EVALUATION PROCEDURE, WE WILL ASK YOU FOR YOUR BANK ACCOUNT NUMBER AND NAME OF THE ACCOUNT HOLDER IN ORDER TO PROCEED WITH THE REFUND.
PLEASE NOTE THAT, UPON ARRIVAL, IT MAY TAKE UP TO 2 WEEKS FOR RETURNS TO BE PROCESSED
OUR ADDRESS IS:
MAKHOUL SWIMWEAR
CIF: B13684543
C/ 3 DE ABRIL DE 1979 21, LOCAL 2.
35650 EL COTILLO
LAS PALMAS
ESPAÑA
