Due to the demand for orders during the Black Friday sales, orders may take 15 to 20 days to be prepared.

Items purchased at a discount during the Black Friday sales are non-exchangeable and non-returnable due to out-of-stocks.

Orders for in-store pickup must be collected from the Corralejo store, located at Avenida Nuestra Señora del Carmen No. 7, Local 5, 35660 Corralejo, Fuerteventura. You will receive an email when your order is ready for pickup.

If you have purchased with shipping, you will receive the tracking number as soon as it is on its way.

Due to the demand for emails during the Black Friday sales, responses to emails may take 3 to 5 business days.

During the Black Friday campaign, product prices may be subject to change. No refunds will be made for products that may have been reduced in price after purchase.

You can buy through the online store or in one of our stores in the north of Fuerteventura, Canary Islands, located in El Cotillo and Corralejo.

EL COTILLO: C/ 3 de Abril de 1979 nº21, 35650 El Cotillo, Las Palmas.

CORRALEJO: Av. Nuestra señora del Carmen Nº 7, local 5, 35660 Corralejo, Las Palmas.

If you are in doubt about your size, please consult our guide by clicking on the following link https://makhoulswimwear.com/es/pages/size-chart-1

After the beach or pool, rinse them in fresh water.
You can wash Makhoul garments in the washing machine.
If you wash your bikini by hand, do not stretch or twist the fabric.

1. Register on our website with your name, surname and email address.
2. Open the page of the item you wish to buy.
3. Select the size (if the option you want is not enabled, it is because it is not available). We recommend you look at the "Size chart" available on our website.
4. Click on "Add". This way the model will be added to your cart automatically.
5. You can continue to view more models. When you have added all the items you want to buy, check the shopping cart in the top right corner of your screen.
6. Then fill in the requested fields to proceed with the payment.
7. Once the payment has been made, either by credit card or Paypal, you will receive an email with the confirmation of your order (check spam).
8. When the order leaves our shop we will send you a new email with the tracking number, which you can insert on the website of Correos in the section "Track your delivery" to check the status of the order (https://www.correos.es/ss/Satellite/site/aplicacion-localizador_envios-localiza_busca_encuentra/detalle_app-sidioma=es_ES).

We can cancel the order if it has not been shipped yet. To do so, please write to us through the contact form or to info@makhoulswimwear.com.

Please note that the response time is between 24hs and 72hs.

Once the order has been placed, it is not possible to modify it, but we can cancel it, if it has not yet been sent, so that you can place it again. To do so, please write to us through the contact form or to info@makhoulswimwear.com.

Please note that the response time is between 24hs and 72hs.

Order processing time is 1 to 5 working days.

The estimated delivery time detailed below is calculated from the time the customer receives the tracking number.

- Estimated delivery time for Canary Islands: 3/5 working days

- Estimated delivery time for mainland Spain: 7/10 working days

- Estimated delivery time for Balearic Islands: 10/15 working days

- Estimated delivery time for European Union: 10/15 working days

- Estimated delivery time for international destinations: 15/20 working days

The delivery time for shipments outside the Canary Islands depends mainly on customs clearance, the logistics of Correos or its associated company and the final destination.

In sales campaigns or special promotions, the processing time of the order may be longer than usual.

To ensure that orders arrive in perfect condition and within the estimated time Makhoul Swimwear entrusts the delivery of orders in Spain to Correos de España.
Deliveries outside Spain will be made by the courier company of the destination country associated with Correos de España. For example, La Poste Italiane in Italy, La Poste in France, Correios in Portugal and DHL in Germany.
Once the order is prepared and ready to be shipped, you will receive an email with the tracking number.

You can check the status of the shipment with the tracking number of the package at the following link: https://www.correos.es/es/en/tools/tracker/items

Makhoul Swimwear is not responsible for delays in delivery by Correos and its partners in other countries.

From 1/7/2021 a new European regulation came into force which establishes that all goods brought into the Spanish mainland, the Balearic Islands and the European Union from the Canary Islands, Ceuta and Melilla are subject to import processing and therefore to the payment of import VAT.

Makhoul Swimwear is not responsible for customs costs that may arise in shipments outside the Canary Islands. These will be borne by the customer.

Incidents with deliveries should be reported to the customer service department via the form available on our website or by email to info@makhoulswimwear.com.

To ensure that orders arrive in perfect condition and within the estimated time Makhoul Swimwear entrusts the delivery of orders in Spain to Correos de España. Deliveries outside Spain will be made by the courier company of the country of destination associated with Correos de España. La Poste Italiane in Italy, La Poste in France, Correios in Portugal and DHL in Germany.
You can check the status of the shipment with the tracking number of the package at the following link: https://www.correos.es/es/en/individuals
Makhoul Swimwear is not responsible for delays in delivery by Correos and its partners in other countries.
Since 1/7/2021 a new European regulation came into force which establishes that all goods brought into the peninsula, Balearic Islands and the European Union from the Canary Islands, Ceuta and Melilla are subject to import processing and therefore to the payment of import VAT.
Makhoul Swimwear is not responsible for customs costs that may arise in shipments outside the Canary Islands. These will be borne by the customer.

Correos will attempt delivery twice. If the order could not be delivered due to an incorrect address or absent recipient, the package will remain at the post office closest to the delivery address or the office corresponding to the destination postcode for approximately 14 days. If the package has not been collected within this period, it will be returned to the shop and we will contact you to confirm the address or request a new one and resend it.

You can check the status of the shipment with the tracking number of the package at the following link: https://www.correos.es/es/en/individuals

In the Canary Islands there is a different tax regime to the mainland and Europe and from 1/7/2021 came into force a new European regulation which states that all goods introduced into the Spanish mainland, Balearic Islands and the European Union from the Canary Islands, Ceuta and Melilla are subject to customs clearance and therefore to the payment of VAT on importation.
Makhoul Swimwear is not responsible for customs costs that may arise in shipments outside the Canary Islands, which will be borne by the customer.
The customer is responsible for all taxes and duties applied to your package.
For more information you can check the Correos website. https://www.correos.es/es/en/customer-service/customs-information

Makhoul Swimwear accepts exchanges and returns of items that have been purchased without discount or special promotions.

During the Black Friday campaign we do not accept exchanges or returns due to stock clearance.

For exchanges or returns of items purchased through the online store the customer has up to 14 days after receipt of the order to make it.

You must access the order by logging into your customer area of our online store, select the items you want to exchange or return and send us the request. Once approved you will receive by email the necessary instructions to continue the process of exchange and/or return. Once approved you will receive by email the necessary instructions to continue with the exchange and/or return process.

For a successful exchange or return it is necessary that the item is received in perfect condition, with labels, hygienic protector, pads, bag, etc.

Before making a purchase we suggest to consult the section “Size chart” to choose the model and the ideal size. In case of doubt, our customer service team will be able to help you. You can contact us by filling out the form available on the website specifying the models you are interested in, cup/bust size and trouser size as needed, both for exchanges and returns the customer is responsible for shipping costs.

You must access the order by logging into your customer area of our online store, select the items you want to exchange and send us the request. Once approved you will receive by email the necessary instructions to continue with the exchange process.

We recommend sending the items with a tracking number, which you can send us by email for a better control of the shipment.

Keep in mind that in the Canary Islands there is a different tax regime than the rest of the mainland and Europe and each import or export is controlled by Customs. Therefore the post office must complete all the necessary requirements. Makhoul Swimwear is not responsible for orders that are returned to the sender for lack of customs documentation necessary for the import process.

Once the item arrives at the store and satisfactorily pass quality control, we will send an email with a discount code equivalent to the value of the products to be exchanged. Then, select the products you want to receive on the website and enter the code in the payment gateway. In this way you will only have to pay the shipping costs (€5 Spain, €11 Europe, €15 international)

If at the time of making an exchange the chosen item is out of stock you can choose other items available on our website.

Makhoul Swimwear accepts exchanges of items that have been purchased without discount or special promotions.

During the Black Friday campaign we do not accept exchanges or returns due to stock clearance.

For a successful exchange it is necessary that the item is received in perfect condition, with labels, hygienic protector, bag, etc...

Before making a purchase we suggest to consult the “size chart” section to choose the model and the ideal size. In case of doubt, our customer service team will be able to help you. You can contact us by filling out the form available on the website specifying the models you are interested in, cup/bust size and pant size as needed.

For exchanges or returns of items purchased through the online store the customer has up to 14 days after receipt of the order to do so.

For both exchanges and returns the customer will be responsible for shipping costs.

You must access the order by logging in to your customer area of our online store, select the items you want to return and send us the request. Once approved you will receive by email the necessary instructions to continue with the return process.

We recommend sending the items with a tracking number, which you can send us by email for a better control of the shipment.

Keep in mind that in the Canary Islands there is a different tax regime than the rest of the peninsula and Europe and each import or export is controlled by Customs. Therefore the post office must complete all the necessary requirements.

Makhoul Swimwear is not responsible for orders that are returned to the sender for lack of customs documentation necessary for the import process.

Once the item has been received and passed quality control we will send a notification. The refund will be made through the web to the same payment method with which the purchase was made and the corresponding amount usually takes 3 to 5 days to be reflected.

Makhoul Swimwear does not accept returns of items that have been purchased with discounts or special promotions.

In Black Friday campaign we do not accept exchanges or returns due to stock clearance.

For a return to be successful it is necessary that the item is received in perfect condition, with labels, hygienic protector, bag, etc.

Before making a purchase, we suggest you consult the “Size chart” section to choose the model and the ideal size. In case of doubt, our customer service team will be able to help you. You can contact us by filling out the form available on the website specifying the models you are interested in, cup/bust size and pant size as needed.

For returns of items purchased through the online store the customer has up to 14 days after receipt of the order to do so.

For both exchanges and returns the customer is responsible for shipping costs.

Please contact us through the contact form available on our website or by email at info@makhoulswimwear.com so that we can process your replacement.

To buy on our website you can choose between the following payment methods: VISA, MasterCard, PayPal and Crypto.