FAQs
View in Spanish
BLACK FRIDAY:
WE DO NOT ACCEPT EXCHANGES AND/OR RETURNS OF ITEMS PURCHASED AT A DISCOUNT DUE TO STOCK CLEARANCE.
ORDERS MAY TAKE LONGER THAN USUAL TO BE PROCESSED.
1) Where to buy Makhoul Swimwear
You can buy our Swimwear online or in person at our Atelier-Store in Fuerteventura (Canary Islands).
Calle 3 de Abril de 1979 nº21
35650 Cotillo
Las Palmas
España
2) How to buy online
· Register on our website using your full name and email address.
· Click on the article you want to purchase.
· Select your size (if the option you want to choose doesn’t show up, it is unavailable).
· We recommend that you check the size chart that we provide on the website.
· Click the ‘’Add’’ button. The article will be automatically added to your cart.
· You can continue browsing more designs. When you have added all the items you wish to purchase, you can check the shopping cart on the upper right corner of your screen.
· Then, fill out the requested information to proceed with the payment.
· Once the payment has been made, whether with card or PayPal, you will receive an email with the order confirmation (check your spam folder).
· Once the parcel with your order has left our warehouse, we will send you an email with your tracking number. You can use this number on the courier’s website to check the status of your order (https://www.correos.es/ss/Satellite/site/aplicacion-localizador_envios-localiza_busca_encuentra/detalle_app-sidioma=es_ES).
3) Shipping and Delivery
To guarantee the safe arrival of your order within the estimated times, Makhoul Swimwear delivers via Correos, the courier company of our choice and in charge of the national shipping of our products. In the case of international orders, shipping and delivery will be undertaken by a different courier associated with Correos abroad.
Once the parcel with your order has left our warehouse, we will send you an email with your tracking number. You can check the status of your order with the tracking number on the following link:
There is an estimated time of delivery to be expected after you receive the tracking number on your email.
- Estimated delivery time within the Canary Islands: arrives in 3-5 business days
- Estimated delivery time within national territory: arrives in 5-10 business days
- Estimated delivery time within the European Union: arrives in 7-15 business days
- Estimated delivery time for international destinations: arrives in 10-20 business days
If your purchase took place during a sales campaign or any other special promotion, please keep in mind that processing your order might take a bit longer than normal, up to 15 days.
If you encounter any delay or problem on your order, please let our Customer Service Department know by using the contact form available on our website, or by sending us an email explaining the issue to makhoulswimwear@gmail.com
Makhoul Swimwear will not be held responsible for any delay on the delivery on the part of Correos or its associated courier companies in other countries.
From 1/7/2021 a new European regulation came into force which establishes that all goods brought into the Spanish mainland, the Balearic Islands and the European Union from the Canary Islands, Ceuta and Melilla are subject to import processing and therefore to the payment of import VAT.
Makhoul Swimwear does not assume liability for any additional customs expenses that could take place when delivering outside the Canary Islands. This cost would be covered by the client.
4) Returns and exchanges
Makhoul Swimwear accepts exchanges and returns of all items that have been purchased without discount or special promotions. In sales campaign or special promotions only changes of model or size are accepted but no returns. During the Black Friday campaign we do not accept exchanges or returns due to stock clearance.
For a return or exchange to be valid, the article needs to be delivered to us in pristine condition and the same way it was purchased, with its tags, hygienic liner, bag, etc.
Returns and exchanges won’t be issued for articles that have been altered, washed, used or damaged in any way due to incorrect use.
Before your purchase, we suggest you take a look at our size chart to ensure you pick the right design and size. In case of any doubt, our Customer Service Department will be glad to help. You can contact us by filling the contact form you will find on the website, specifying the designs you are interested in, as well as your bust or pants size as needed.
Returns and exchanges of articles purchased in our online store will be accepted up until 15 days after the order has been delivered to the client.
Both in returning and exchanging, shipping costs will be covered by the client.
If you have purchased with a free shipping promotion for purchases over 100 euros and after a refund the final purchase price does not exceed 100 euros the customer will be responsible for the shipping costs. In case of return of all items, the shipping cost corresponding to €7 in Spain, €12 in Europe and €16 in the rest of the world, up to 10 items (500g), will be charged at the time of return. If the order contains more than 10 items the cost will be €12 in Spain, €20 in Europe and €30 in the rest of the world.
Makhoul Swimwear
Calle 3 de Abril de 1979 nº21
35650 Cotillo
Las Palmas
España
5) Exchange policy
Please send us an email with the following information:
Full name
Order number
Date of purchase
Telephone number (with prefix)
Full address
Reference and size of the article you’d like to exchange
Reference and size of the article you’d like to receive
Responses to emails usually take 24-72 hours. In times of high demand, such as collection launches and Black Friday, it can take up to 5 days.
If you are in Spain, we recommend you to send articles via Correos. Once you find yourself at the Correos Office, you will have to choose a shipping method. We recommend the option “CARTA CERTIFICADA”. After payment, you will receive an invoice with the tracking number. Please send us an email with an attached picture of it.
If you are not in Spain, we recommend you to send the parcel with a tracking number.
Makhoul Swimwear
Calle 3 de Abril de 1979 nº21
35650 Cotillo
Las Palmas
España
Once your article arrives at our studio and as soon as it has passed the quality evaluation procedure, we will send an email informing you that we have received the exchange with a discount code equivalent to the product(s) you wish to exchange. You must enter the website and select the products you want to receive, then in the payment gateway enter the discount code. This way you will only have to pay the shipping costs (€5 Spain, €10 Europe, €15 international).
If the chosen article is already sold out when you are trying to exchange it, don’t worry, you will still be able to choose from other available articles on our website.
6) Return policy
If you’d like to return an article, please send us an email with the following information:
Full name
Order number
Date of purchase
Telephone number (with prefix)
Full address
Reference and size of the article you’d like to return
Responses to emails usually take 24-72 hours. In times of high demand, such as collection launches and Black Friday, it can take up to 5 days.
If you’d like to return an article from Spain, we recommend you to return articles via Correos. Once you find yourself at the Correos Office, you’ll have to choose a shipping method. We recommend the option “CARTA CERTIFICADA”. After payment, you will receive an invoice with the tracking number. Please send us an email with an attached picture of it.
If you are not in Spain, we recommend you to send the parcel with a tracking number.
Once your parcel arrives at our studio and as soon as it has passed the quality evaluation, your refund will be processed via our website, so you will be automatically notified by email.
Please note that, upon arrival, it may take up to 2 weeks for returns to be processed.
7) Wash and care recommendations
Your Makhoul Swimwear piece can be machine washed. It is very important to do so with cold water and without adding any fabric softener.
After a swim at the beach or at the pool, rinse with fresh water.
Do not dry in the sun
When hand-washing, be careful not to stretch the fabric or wring out the water. We recommend machine washing for a gentler cleaning.
8) Payment and online security
When buying on our website, you can choose payment with the following methods: VISA, MasterCard, PayPal and Crypto.
