FREE SHIPPINGS ON ORDERS OVER 100 €

FAQs

View in Spanish

 

Black Friday: No exchanges or returns possible.

 

1) Where to buy Makhoul Swimwear

 

You can buy our Swimwear online or in person at our Atelier-Store in Fuerteventura (Canary Islands).

Atelier-Store > Calle 3 de abril de 1979 Nº 21 , 35650 - El Cotillo, Las Palmas, Spain.

 

 

2) How to buy online

 

· Register on our website using your full name and email address.

·  Click on the article you want to purchase.

· Select your size (if the option you want to choose doesn’t show up, it is unavailable).

· We recommend that you check the size chart that we provide on the website.

· Click the ‘’Add’’ button. The article will be automatically added to your cart.

· You can continue browsing more designs. When you have added all the items you wish to purchase, you can check the shopping cart on the upper right corner of your screen.

· Then, fill out the requested information to proceed with the payment.

· Once the payment has been made, whether with card or PayPal, you will receive an email with the order confirmation (check your spam folder).

· Once the parcel with your order has left our warehouse, we will send you an email with your tracking number. You can use this number on the courier’s website to check the status of your order (https://www.correos.es/ss/Satellite/site/aplicacion-localizador_envios-localiza_busca_encuentra/detalle_app-sidioma=es_ES).

 

 

 

3) Shipping and Delivery

 

To guarantee the safe arrival of your order within the estimated times, Makhoul Swimwear delivers via Correos, the courier company of our choice and in charge of the national shipping of our products. In the case of international orders, shipping and delivery will be undertaken by a different courier associated with Correos abroad.

 

Once the parcel with your order has left our warehouse, we will send you an email with your tracking number. You can check the status of your order with the tracking number on the following link:

 

https://www.correos.es/ss/Satellite/site/aplicacion-localizador_envios-localiza_busca_encuentra/detalle_app-sidioma=es_ES 

 

There is an estimated time of delivery to be expected after you receive the tracking number on your email.

  • Estimated delivery time within the Canary Islands: arrives in 3-5 business days
  • Estimated delivery time within national territory: arrives in 5-7 business days
  • Estimated delivery time within the European Union: arrives in 7-15 business days
  • Estimated delivery time for international destinations: arrives in 10-20 business days

 

If your purchase took place during a sales campaign or any other special promotion, please keep in mind that processing your order might take a bit longer than normal, up to 10 days.

 

If you encounter any delay or problem on your order, please let our Customer Service Department know by using the contact form available on our website, or by sending us an email explaining the issue to makhoulswimwear@gmail.com 

Makhoul Swimwear will not be held responsible for any delay on the delivery on the part of Correos or its associated courier companies in other countries.

Makhoul Swimwear does not assume liability for any additional customs expenses that could take place when delivering outside the Canary Islands. This cost would be covered by the client.

 

 

4) Returns and exchanges

 

Returns and exchanges are allowed for all Makhoul Swimwear articles, unless they have been purchased during a sales campaign or special promotion. In this case, changes in design or size are allowed but returns won’t be issued.

For a return or exchange to be valid, the article needs to be delivered to us in pristine condition (with no signs of use, wash or smells) and the same way it was purchased, with its tags, hygienic liner, bag, etc.

Returns and exchanges won’t be issued for articles that have been altered, washed, used or damaged in any way due to incorrect use.

Before your purchase, we suggest you take a look at our size chart to ensure you pick the right design and size. In case of any doubt, our Customer Service Department will be glad to help. You can contact us by filling the contact form you will find on the website, specifying the designs you are interested in, as well as your bust or pants size as needed.

 

Returns and exchanges of articles purchased in our online store will be accepted up until 8 days after the order has been delivered to the client.

Both in returning and exchanging, shipping costs will be covered by the client.

If you have purchased with a free shipping promotion for purchases over 100 euros and after a refund the final purchase price does not exceed 100 euros the customer will be responsible for the shipping costs.

In the case of a return of all items purchased for orders that had free shipping, the shipping fee will be charged the moment the return is processed (6€ for Spain, 12€ for Europe and 16€ for the rest of the world, up to 10 articles (500g). If the order contained more than 10 articles, this fee will be 10€ for Spain, 20€ for Europe and 30€ for the rest of the world.

 

 

5) Exchange policy

 

Please send us an email with the following information:

Full name

Order number 

Date of purchase

Telephone number (with prefix)

Full address

Reference and size of the article you’d like to exchange

Reference and size of the article you’d like to receive

 

If you are in Spain, we recommend you to send articles via Correos. Once you find yourself at the Correos Office, you will have to choose a shipping method. We recommend the option  “CARTA ORDINARIA URGENTE” (the Spanish for ‘ Urgent Letter”). After payment, you will receive an invoice with the tracking number. Please send us an email with an attached picture of it.

If you are not in Spain, we recommend you to send the parcel with a tracking number.

 

 

Address for exchanges: 

 

Makhoul Swimwear

Calle 3 de abril de 1979 Nº 21 

35650 El Cotillo

Las Palmas

Spain          

 

Once your article arrives at our studio and as soon as it has passed the quality evaluation procedure, our Customer Service Department will get in touch with you by email to confirm the availability of the chosen article you’d like to exchange it for.

We will also send you the bank account number necessary to pay for the corresponding shipment fee (6€ for Spain, 12€ for the European Union and International) and the difference in prices (in case one of the items is more expensive than the other). 

 

Once we have received your receipt of payment, the chosen article will be sent to the given address.

If the chosen article is already sold out when you are trying to exchange it, don’t worry, you will still be able to choose from other available articles on our website.

 

 

6) Return policy

 

If you’d like to return an article, please send us an email with the following information:

Full name

Order number 

Date of purchase

Telephone number (with prefix)

Full address

Reference and size of the article you’d like to return

 

If you’d like to return an article from Spain, we recommend you to return articles via Correos. Once you find yourself at the Correos Office, you’ll have to choose a shipping method. We recommend the option “CARTA ORDINARIA URGENTE” (the Spanish for “ Urgent Letter”). After payment, you will receive an invoice with the tracking number. Please send us an email with an attached picture of it.

If you are not in Spain, we recommend you to send the parcel with a tracking number.

 

Address for returns: 

Makhoul Swimwear

Calle 3 de abril de 1979 Nº 21 

35650 El Cotillo

Las Palmas

Spain

 

Once your parcel arrives at our studio and as soon as it has passed the quality evaluation, your refund will be processed via our website, so you will be automatically notified by email.

Please note that, upon arrival, it may take up to 2 weeks for returns to be processed.

 

 

 

7) Wash and care recommendations

 

Your Makhoul Swimwear piece can be machine washed. It is very important to do so with cold water and without adding any fabric softener.

After a swim at the beach or at the pool, rinse with fresh water.

When hand-washing, be careful not to stretch the fabric or wring out the water. We recommend machine washing for a gentler cleaning.

 

 

 

8) Payment and online security

 

When buying on our website, you can choose payment with the following methods: VISA, MasterCard and PayPal.

WELCOME TO THE FAMILY!!

IF YOU ARE A BEACH LOVER BE THE FIRST TO KNOW ABOUT OUR EXCLUSIVE PROMOTIONS ONLY FOR YOU AND ALL THINGS MAKHOUL

#MAKHOULSWIMWEAR